Shopping Procedures

1. Once you have placed an order, you will receive an acknowledgement of email confirming receipt of your order: this email will only be an acknowledgement. You are required to make the payment within 24 hours via PAYPAL, otherwise, orders will be regarded as void. Therefore if you wish to secure the original item(s), it would be best if your payment is made promptly.

2. If an order has been placed and paid for, the item(s) will be reserved for you and hence we are unable to modify the ordered item(s) or cancel it.

5. Once payment is received and verified by PAYPAL, the products will be checked, packed and sent to the post office within 2-4 working days. In case the item(s) you have selected is not in stock, we will issue a full refund of that item through paypal and inform you via email immediately. 
    
6. As soon as your order is dispatched, we will send you an email to confirm the delivery together with a tracking number for your record.  
    
7. Our dispatching service will be carried out from Monday to Friday excluding weekends and public holidays via Hong Kong SpeedPost (Express or Regular Airmail). Both local and international shipping is charged on a standard basis, regardless of the weight of your parcel (Maximum 30kg). Please refer to the “Delivery Method” on the left column of our website for the detailed information of delivery time and standard costs for different countries. It is also important to notice that it might take a few more days to reach the remote areas. A tracking number will be provided once the parcel is dispatched. 
    
8.  A signature is required upon receipt of the parcel, if no one is available to accept the parcel, a calling card will be left for you to re-arrange delivery. Please also be aware that we are not able to deliver to PO Boxes.

Once you have received the parcel, however, you are not satisfied due to the following reasons, you are kindly required to follow the mentioned instructions:

a)    Missing Item(s)

If there is any missing item(s) from your order, please send us an email at info@ohmyfrock.com and we will follow up with you accordingly either by sending out the item(s) as soon as possible or issuing a refund of that item if it is not in stock anymore.

b)    Incorrect / defect Item(s) received

If you have received any incorrect/defect item(s) of your parcel, please send us an email at info@ohmyfrock.com for our acknowledgement. Then a new arrangement will be made accordingly and reimbursement of delivery charges for the returned of incorrect / defect item(s) will be provided to you.

c)    Different size or color of the selected item preferred

We value the satisfaction of every customer’s purchase, therefore, you are welcomed to exchange item(s) for different size or color of the same item(s) selected. However, all goods must be returned within 7 days upon receipt and customer must be responsible for the delivery costs of the goods to be returned. Please refer to the “Customer Service” on the left column of our website for details. 

**Please notice that whilst we try and ensure the color and measurements of the products are accurately appear on this website, variations may occur (especially the appearance of color, due to the quality differentiation of different monitors). We sincerely hope that you would accept the slight variations.**

Payment

Our website is using PAYPAL as our main payment system. You can pay with money held in your PayPal account balance or use a credit card to settle the payment. For the information of payment process and security issue, please refer to www.paypal.com for details.